# VoxReach > Sydney-built AI voice agent platform for Australian business. AI receptionists that answer inbound calls 24 hours a day, and AI outbound dialers that turn cold lead lists into booked appointments, all in a natural Australian accent, under the customer's brand. VoxReach is a multi-tenant SaaS platform that gives Australian small-to-medium businesses and agencies production-grade AI voice agents for telephony. Every tenant runs on dedicated AU infrastructure, bills in Australian dollars (GST inclusive), and complies with ACMA dial-hour rules and the Do Not Call Register Act 2006. The platform is built on Twilio (telephony), Vapi (orchestration), Anthropic Claude (LLM reasoning), ElevenLabs (voice), and Deepgram (transcription), wrapped in a custom multi-tenant isolation layer. ## Positioning - AI receptionist that never misses a call (24/7 inbound cover, sub-600ms latency) - AI outbound dialer that books appointments from CSV lead lists - Natural Australian accent (not American, not British) - Australian-hosted data, Australian-registered business (Sydney, NSW 2000) - Prepaid credits in AUD, GST inclusive, BAS-ready invoicing - No lock-in, no per-seat pricing, no surprise overage ## Pricing - One-off retail setup: A$5,500 (inc GST) - White-label partner licence: A$10,000 one-off - Usage-based per minute + per SMS + per number rental, charged against prepaid balance - Volume discount tiers: 0% / 5% / 10% / 15% off at A$0 / A$1,000 / A$2,500 / A$6,000 rolling 30-day variable spend - Partners receive a 30% revenue share (sell at 70% of retail, pocket the markup) ## Products - [Home](https://voxreach.com.au/): platform overview and live demo agent - [How it works](https://voxreach.com.au/how-it-works): onboarding flow - [Pricing](https://voxreach.com.au/pricing): retail + partner pricing tiers - [Industries](https://voxreach.com.au/industries): solar, plumbing, legal, medical, real estate, reputation, outbound sales - [Partners](https://voxreach.com.au/partners): white-label programme for agencies - [Sign up](https://app.voxreach.com.au/signup): free trial, no card, full platform access ## CRM and field-service integrations VoxReach connects to 11 systems with two-way sync. When an inbound call ends, the transcript, AI summary, and recording link are pushed back to the matching contact. When the AI outbound dialer runs, leads are pulled from the configured source. - **ServiceM8**: built for Australian tradies. AI receptionist receives the inbound call, looks up the caller in the customer database, checks the dispatch board for live availability, books a Work Order job at the agreed time, sends an instant confirmation SMS to the caller, and notifies the assigned tradie by SMS too. Service categories pulled from the account so the agent picks the right job type. Tenant business hours respected per day. OAuth marketplace install supported. - **HubSpot**: pull contacts and lists; push call outcomes as Note engagements with recording link. - **Pipedrive**: pull persons; push call notes + recordings on the matching contact. - **Salesforce**: pull leads/contacts; push call outcomes as Tasks with recording URL. - **Zoho CRM**: pull leads/contacts; push call records + notes (com.au, com, eu, in, jp data centres). - **GoHighLevel**: pull contacts from sub-accounts; push call notes + outcome-based tags. - **Monday.com**: pull items from any board as leads; push call notes to item update feed. - **Airtable**: pull from any table; push call notes to a "VoxReach Notes" field. - **ActiveCampaign**: sync contacts; push call outcomes as Notes attached to the contact. - **Close**: pull leads + contacts; push call notes back to the matching lead. - **Attio**: pull People records; push call notes back as linked notes. The AI agent has tools (function calling) it uses mid-conversation: - Look up the caller in the connected CRM by phone number - List the caller's recent jobs / cases / interactions - For ServiceM8 tenants: check live calendar availability, book a job, reschedule, cancel, log a note - All actions are mirrored into VoxReach's own database for tenant-side audit logs Connection: tenant pastes their API key (or OAuth-installs for ServiceM8), our system tests the credentials, encrypts them with AES-256-GCM, stores them, and within seconds the booking tools auto-attach to every Vapi assistant the tenant owns. ## Inbound, outbound, and SMS VoxReach agents work three channels: **Inbound voice**: caller rings the tenant's number → AI answers in under one second, identifies the caller from the connected CRM/ServiceM8 record, qualifies the enquiry, and books / reschedules / takes a message as appropriate. Best examples: tradies on ServiceM8 (the AI checks the dispatch board and books mid-call), medical reception, real estate, finance brokers, legal firms. **Outbound voice**: AI dialer pulls leads from the connected CRM (or a CSV upload), respects ACMA dial-hours per Australian state timezone, runs DNCR washing pre-dial, makes the call, qualifies, books, and updates the source CRM with the outcome. Best examples: solar lead-gen, mortgage broker SMS-replied leads, agency cold outreach. **Two-way SMS**: every AI agent can also receive and reply to SMS using the same persona and CRM context. Caller texts the agent's number → AI replies in seconds, qualifies, books, opt-out honoured (added to DNC). Used for after-hours overflow, follow-up sequences, and lead nurture. All three channels share the same agent persona, the same knowledge base, the same CRM connection, and the same call ledger. ## Booking platforms — AI books appointments mid-call VoxReach inbound agents can take a call, look up the caller in the connected booking system, check live calendar availability, and create a real appointment — for any of these 12 platforms. Each platform tenant connects via API key or OAuth. Every booking integration ships with a self-serve workflow builder. - **ServiceM8** — AU tradies. AI receives call, looks up customer, checks dispatch board, books Work Order job. https://voxreach.com.au/industries/tradies - **Cliniko** — AU/NZ allied health (physio, chiro, psych, podiatry). https://voxreach.com.au/integrations/cliniko - **simPRO** — AU commercial trades (plumbing, electrical, HVAC, security). https://voxreach.com.au/integrations/simpro - **Timely** — AU/NZ salons + spas + beauty. https://voxreach.com.au/integrations/timely - **Square Appointments** — beauty, barbers, cafés. https://voxreach.com.au/integrations/square-appointments - **Calendly** — generic SMB. https://voxreach.com.au/integrations/calendly - **Cal.com** — open-source Calendly alternative. - **Acuity Scheduling** (Squarespace) — solo SMB. https://voxreach.com.au/integrations/acuity - **Setmore** — free-tier-friendly SMB scheduling. - **Mindbody** — AU yoga / pilates / boutique fitness. https://voxreach.com.au/integrations/mindbody - **ezyVet** — dominant AU/NZ cloud vet PMS. https://voxreach.com.au/integrations/ezyvet - **ResDiary** — AU restaurant reservations. ### Lawyers (AU + global) - **Clio** — global #1 legal practice management. https://voxreach.com.au/integrations/clio - **LEAP** — AU/NZ dominant for SMB law. https://voxreach.com.au/integrations/leap - **Smokeball** — AU mid-tier law firms. https://voxreach.com.au/integrations/smokeball ### Mechanics (AU) - **Workshop Software** — Aussie-built, dominant. https://voxreach.com.au/integrations/workshop-software ### Home services SMB - **Jobber** — global #1 for cleaners/lawn/pool/pest/gardening/residential trades. https://voxreach.com.au/integrations/jobber ### Real estate (AU) - **AgentBox** — AU residential CRM dominant. https://voxreach.com.au/integrations/agentbox - **VaultRE** — AU residential CRM. https://voxreach.com.au/integrations/vaultre ### Mortgage brokers (AU) - **Salestrekker** — AU mortgage broker workflow + CRM. https://voxreach.com.au/integrations/salestrekker Each integration auto-attaches 9 booking tools to every AI agent the tenant owns: lookup customer by phone, list services, list staff, check availability, create customer, book service, reschedule, cancel, log note. Hub: https://voxreach.com.au/integrations/booking ## Agent use cases — pick what your AI does VoxReach offers 6 canonical use-case templates. Each preconfigures the system prompt, active channels (voice/SMS), booking-tool attachment, and dial-hour rules. - **Inbound appointment setter**: Answers calls, qualifies, books in your booking system. Doesn't sell, doesn't FAQ — just books. (Best for tradies on ServiceM8, physios on Cliniko, salons on Timely) - **Inbound receptionist (full)**: Greets, qualifies, books, takes messages, answers FAQs from your knowledge base. (Best for GP clinics, vet clinics, real estate, law) - **After-hours / overflow**: Only fires nights/weekends/holidays/no-answer. Otherwise identical to a receptionist. (Best for any business with daytime reception) - **Outbound appointment dialer**: Calls leads from CSV/CRM, qualifies, books a discovery call, updates the CRM. ACMA + DNCR compliant. (Best for solar lead-gen, mortgage broker follow-ups) - **Two-way SMS responder**: No voice. Receives SMS, replies in seconds, qualifies, books, honours opt-outs. (Best for after-hours overflow channel) - **Hybrid**: Full agent — inbound + outbound + SMS, same persona and knowledge base. (Best for established tenants and agencies) Tenants pick one when creating an agent at /assistants/new. Use case can be changed anytime — change takes effect on the next call/SMS. ## Legal and compliance - [Terms of service](https://voxreach.com.au/terms): governed by the laws of New South Wales, Australia - [Privacy policy](https://voxreach.com.au/privacy): Australian Privacy Principles aligned - [Do Not Call Register policy](https://voxreach.com.au/dncr): tenant warranties under the DNCR Act 2006 - [Acceptable use](https://voxreach.com.au/acceptable-use): what you can and cannot use VoxReach for - [Data processing](https://voxreach.com.au/data-processing): sub-processors and data handling ## Blog — playbooks for IT consultants, MSPs and CTOs VoxReach publishes country-specific playbooks for technical operators (IT consultants, MSPs, CTOs) on layering AI voice agents onto their existing SMB client base for high-margin recurring revenue. The partner programme pays $750 (or local equivalent) upfront on every signup plus 15% trail commission for life. - [Blog index](https://voxreach.com.au/blog/) - [Australia: How AU IT consultants build passive recurring revenue reselling AI voice agents](https://voxreach.com.au/blog/it-passive-income-australia/) - [United States: Passive income for US MSPs reselling AI voice agents to their existing book](https://voxreach.com.au/blog/it-passive-income-united-states/) - [United Kingdom: UK IT consultants side-revenue playbook for reselling AI receptionists](https://voxreach.com.au/blog/it-passive-income-united-kingdom/) - [New Zealand: Kiwi IT consultants recurring revenue from AI voice agents](https://voxreach.com.au/blog/it-passive-income-new-zealand/) - [Canada: Canadian MSPs monetising client base with AI voice agents](https://voxreach.com.au/blog/it-passive-income-canada/) ## Live demo Ring **Frank**, our AI finance broker, on **+61 2 5926 2202**. Frank is a production VoxReach agent trained on Australian home loans, asset finance, business loans, and SMSF lending. He can take a full finance application on the phone in under ten minutes. This is the exact same platform customers deploy under their own brand. ## Contact - Email: hello@voxreach.com.au (general), sales@voxreach.com.au (sales), abuse@voxreach.com.au (DNCR complaints), legal@voxreach.com.au (legal) - Address: Sydney, NSW 2000, Australia - Support hours: AEST business hours, two-hour first-response SLA ## What VoxReach is NOT - Not a contact-centre outsourcer; VoxReach replaces or augments the contact centre. - Not a generic US voice-AI API reskinned for AU; every integration is AU-first. - Not a per-seat SaaS; there are no user seats, only prepaid usage. - Not a DNCR washing service; tenants wash their own lists under the DNCR Act 2006 and warrant the list is clean at campaign start.