VoxReach is the dialler. The tenant is the telemarketer. Under the Do Not Call Register Act 2006 the legal obligation to wash your list against the ACMA Do Not Call Register sits with the party making the call, which is you, the tenant. This page sets out what that means in practice.
Your obligation
Before you upload a list for outbound dialling on VoxReach you must ensure every Australian fixed-line and mobile number on that list has been washed against the Australian Do Not Call Register within the last 30 days, and that any number returned as listed has been removed. You warrant this in the VoxReach Terms of service each time you start a campaign.
How to wash a list
The DNCR is operated by the ACMA through a contracted washing service. You can access it in one of two ways:
- Direct: register as an Access User at donotcall.gov.au, sign the Access Agreement, and submit your list through the register's portal. Charges are per number per wash and invoiced directly by the register.
- Through a third-party washer: several Australian telco-tooling vendors wrap the register in an API or bulk upload service. If you already use one, export washed numbers from your CRM and import the cleaned list to VoxReach.
Wash results are valid for 30 days from the wash date. Re-wash before re-dialling.
Exceptions under the Act
The Act permits calls to listed numbers in limited circumstances, including existing business relationships, charitable and political calls, and calls made with the recipient's express consent. These exceptions are yours to rely on; you are responsible for the records and the opt-out handling that each exception requires. VoxReach does not verify exceptions on your behalf.
What VoxReach does
- Enforces dialling-hours rules at the platform level, so outbound campaigns cannot run outside 9am to 8pm local time Monday to Saturday, or after 5pm the day before a national public holiday.
- Honours in-call opt-out requests: if a caller asks not to be contacted, the agent confirms, the number is marked Do-Not-Contact at the tenant level, and it will not be dialled again from that tenant.
- Provides per-call audit logs (call recording, transcript, timestamp, dialled number, outcome) that you can produce if the ACMA requests evidence.
- Does not, at this time, wash lists against the Australian DNCR on your behalf. Integrated washing is on our roadmap but is not a shipped feature; do not rely on it until it is announced in writing.
Complaints
If you received a call from a VoxReach tenant that you believe breaches the DNCR, email abuse@voxreach.com.au with the date, time, and the number that rang you. We investigate within 24 hours, and where the complaint is substantiated we pause the tenant's outbound capability pending resolution. The ACMA is the statutory authority for DNCR breaches and can be contacted directly at acma.gov.au.
Tenant warranty
By uploading a lead list to VoxReach you warrant that the list has been washed against the DNCR within the last 30 days (or that every number is subject to a valid exception that you have documented), that you will honour all opt-out requests, and that you hold the tenant-level legal responsibility for the outbound calls made from your account. VoxReach's role is limited to providing the software, telephony, and voice infrastructure that executes the calls you authorise.