A missed call isn't a $200 job. It's a $20,000 one.
Roofing, commercial HVAC, electrical contracting, big installs, facilities maintenance — your jobs are five and six figures, and your crews are on site, not at a desk. VoxReach answers every call, captures the scope, qualifies the job, and books the site visit — so the big ones stop going to voicemail.
Your whole team is on the tools. Nobody's on the phone.
In commercial and high-value trades the phone is your pipeline — a builder chasing a roofing sub, a facilities manager with a dead chiller, a developer scoping an electrical fit-out. Those callers don't leave voicemails and they don't call back; they ring the next contractor who picks up. When one missed call can be a five-figure job, "we were flat out on site" is an expensive excuse.
VoxReach answers on the first ring, in a natural Australian voice, and handles it like your best estimator's offsider: captures the scope and site, qualifies whether it's in your wheelhouse, checks timeframe and decision-maker, and books the site visit or quote into your calendar — then texts a confirmation. You get a scoped, scheduled lead instead of a missed call and a cold trail.
- Value of one captured job
- A$10k–100k+
- After-hours emergency calls captured
- all of them
- Jobs to break even
- a fraction of one
- Cost to you
- A$5,500 setup + ~A$300/mo usage
Job values are illustrative ranges for commercial/high-value trades and vary widely. Confirm your own numbers in an ROI walkthrough.
What comes in the commercial-trades template
- Scope-capture script
Job type, site type (commercial / industrial / strata / residential build), rough size and access, and whether it's a quote, a project, or an emergency. - Decision-maker & timeframe
Identifies builder vs facilities manager vs owner, confirms timeframe and whether it's tendered, so your estimator walks into the right conversation. - After-hours emergency line
Dead chiller, roof leak, power down — the agent captures the emergency, triages urgency and rings the on-call tech, day or night. - Books the site visit
Drops the inspection or quote into your calendar or field-service software (ServiceM8, simPRO and more) and texts the caller a confirmation. - Filters the time-wasters
Politely screens out-of-area, residential-when-you're-commercial, or below-minimum jobs into a message so your estimators only chase the real ones. - Warm handoff
Big tender or hot emergency? The agent rings your mobile, briefs you in ten seconds and bridges the caller straight onto the line.
Frequently asked
How is this different from a general tradie receptionist?
The script is tuned for higher-value, more complex jobs — capturing scope, site type, decision-maker and tender status rather than just booking a quick callout. If you run mostly residential small jobs on ServiceM8, see our tradies page instead.
Can it handle after-hours emergencies?
Yes. It captures the emergency, triages urgency, and rings your on-call tech or warm-transfers immediately — so a 2am chiller failure or roof leak reaches a human, not a voicemail.
Does it book into our field-service software?
Yes — it books site visits and quotes into your calendar or field-service tools like ServiceM8 and simPRO, and can also follow up quotes by outbound call and SMS so they don't go cold.
Is it Australian?
Built in Sydney, AU-hosted with Australian data residency, and voiced for Australian listeners.