One missed intake call can be a six-figure matter lost.
People with a legal problem call until someone picks up — and they retain the first firm that takes them seriously. VoxReach answers every enquiry on the first ring, runs a structured new-matter intake, captures what you need for the conflict check, and books the consult. It never gives legal advice.
Your fee-earners are in court. Your intake is going to voicemail.
A personal-injury claim, a family-law matter, a commercial dispute — each can be worth a great deal in fees, and the client decides who to call back first based on who answered. Enquiries arrive while your solicitors are in court, in conference, or after hours, and an anxious caller who hits voicemail simply rings the next firm on Google.
Olivia (our professional-services voice) answers immediately, calm and reassuring, and runs your intake script: matter type, key dates and limitation concerns, the other parties involved (for your conflict check), and urgency. She captures it all, books the initial consultation, and SMSes a confirmation — so you get a complete, scheduled intake instead of a missed call.
- Gives legal advice?
- Never
- Captures conflict-check details
- Yes
- Records & transcribes intake
- Yes
- Cost to you
- A$5,500 setup + ~A$300/mo usage
VoxReach is an intake and booking tool, not a provider of legal advice. All advice and engagement remain with the firm.
What comes in the legal template
- New-matter intake script
Matter type (personal injury, family, criminal, commercial, conveyancing, wills & estates, employment), key facts, important dates and limitation flags. - Conflict-check capture
Records the names of other parties involved so your team can run the conflict check before the consult — no advice given, just the details captured. - Hard guardrail: no advice
The agent never advises on the merits, prospects, limitation periods or strategy. It books the consultation and routes everything to a solicitor. - Consult booking
Books initial consultations into Calendly, Cal.com or your practice system, and can log the enquiry into Clio, LEAP, Smokeball or your CRM. - After-hours & urgent triage
Covers evenings and weekends, recognises urgent matters (e.g. someone in custody, an AVO, an imminent deadline) and flags them for an immediate call-back. - Audit trail
Every call recorded, transcribed and outcome-tagged — clean first-contact file notes and a record of what was and wasn't discussed.
Frequently asked
Could it accidentally give legal advice?
No — it's built specifically not to. The agent runs the intake and books the consult. It never advises on merits, prospects, limitation periods or strategy. All legal advice stays with your solicitors.
Does it help with conflict checks?
It captures the details you need — the parties involved and the matter type — so your team can run the conflict check before the consultation. It doesn't make the conflict determination; it gathers the inputs.
Will it work for personal injury / no-win-no-fee intake?
Yes. PI and claims intake is one of the strongest fits — high matter value, anxious callers, and a premium on answering first. The script qualifies the claim type, captures key dates, and books the consult fast.
Is it private and Australian?
Built in Sydney, AU-hosted with Australian data residency, voiced for Australian listeners, and built around the Privacy Act. Calls are recorded and transcribed for your file.