Your front desk is overwhelmed. Your phone is ringing out.
At peak times your reception can't answer every call, and patients who can't get through book elsewhere. VoxReach answers every call instantly, books and reschedules appointments, fills today's cancellation from your waitlist, and runs recalls — without ever giving clinical advice.
Every unanswered call is a booking that didn't happen.
Reception handles a patient at the desk, the phone rings three times and drops to voicemail, and that patient books at the clinic up the road. Add the empty chairs from last-minute cancellations no one had time to backfill, and a busy practice loses real revenue every day — not from poor care, but from a phone no one could get to.
VoxReach answers every call on the first ring, even ten at once. It books, reschedules and cancels appointments in your system, offers the next available slot, and when someone cancels it works your waitlist to fill the gap. It runs recall campaigns by call and SMS. And it never gives clinical advice — anything symptom-related is booked or routed to your team.
- Gives clinical advice?
- Never
- Fills cancellations from waitlist
- Yes
- Privacy Act aware
- Yes
- Cost to you
- A$5,500 setup + ~A$300/mo usage
VoxReach handles booking and admin, not triage or clinical advice. Clinical decisions stay with your practitioners.
What comes in the medical & allied health template
- Appointment booking
Books, reschedules and cancels into Cliniko or your practice software, offering the next suitable slot for the right appointment type. - Waitlist fill
When a slot opens, the agent calls or texts waitlisted patients to fill today's gap — so chairs don't sit empty. - Recalls & reminders
Runs recall campaigns (six-month dental, care-plan reviews, follow-ups) by call and SMS, with opt-out handling. - Hard guardrail: no clinical advice
It never triages, diagnoses or advises on symptoms or medication. Anything clinical is booked appropriately or routed to a practitioner. - After-hours cover
Patients book around the clock instead of hitting voicemail, and urgent matters are flagged per your protocol. - Privacy & records
Collects only what's needed, discloses recording, and stores data on Australian infrastructure with AU data residency.
Frequently asked
Will it give medical advice or triage symptoms?
No. It books and manages appointments and admin only. It never triages, diagnoses or advises on symptoms or medication — anything clinical is booked appropriately or routed to your team, and emergencies are directed to call 000.
Does it integrate with Cliniko?
Yes — it books, reschedules and cancels in Cliniko and other practice and booking systems, and can pull the next available slot for the right appointment type.
Is it suitable for dental and allied health?
Yes — GP clinics, dental, physio, chiro, psychology and other allied health. The waitlist-fill and recall features are especially valuable where empty chairs and overdue recalls cost real revenue.
How does it handle patient privacy?
It collects only what's needed to book, discloses recording, and stores data on Australian infrastructure with AU data residency, built around the Privacy Act.