Your happiest customers are your best ad. Most never get asked.
Right after a job well done, VoxReach calls or texts the customer, has a warm chat about how it went, and sends a one-tap Google review link while they're still glowing. More 5-star reviews means higher local ranking and more enquiries — and it catches the unhappy ones privately, before they post.
Reviews drive local ranking. Asking for them never happens.
You do great work, the customer's thrilled — and then nobody asks for the review, because everyone's onto the next job. The competitor with 300 reviews outranks you in the map pack and wins the click, even if your work is better. Review volume and freshness are among the strongest local-ranking signals, and most businesses leave them on the table.
VoxReach automates the ask at exactly the right moment. Job marked complete, it reaches out, has a genuine 30-second conversation, and — for happy customers — sends the Google review link by SMS so leaving a review is one tap. For anyone less than thrilled, it captures the issue privately and alerts you, so you fix it instead of reading about it online.
- More reviews →
- higher map-pack ranking
- Higher ranking →
- more enquiries, free
- Unhappy customers
- caught before they post
- Cost to you
- A$5,500 setup + ~A$300/mo usage
Review gating is handled ethically: everyone can leave a public review; unhappy customers are simply also offered a private channel first.
What comes in the reputation template
- Right-moment trigger
Fires when a job is marked complete or an invoice is paid in your CRM — when satisfaction is highest. - Warm conversation
A genuine quick chat (not a robotic blast) that captures the customer's feedback in their own words. - One-tap review link
Happy customers get your Google review link by SMS, so leaving a review takes one tap, not a hunt. - Private save for the unhappy
Anyone unhappy is invited to tell you directly first and flagged for a call-back — so you fix it before it's public. - Other platforms too
Point the link at Google, ProductReview, Facebook or your platform of choice. - Reporting
See requests sent, conversations had, and reviews driven, all in your dashboard.
Frequently asked
Is this compliant with Google's review policy?
Yes when set up properly. Everyone is able to leave a public review; the agent simply also offers unhappy customers a private channel first. It never offers incentives for reviews or writes reviews on customers' behalf.
How does it know who to contact?
It triggers off a completed job or paid invoice in your CRM, or from a list you upload — then calls or texts that customer, honouring opt-outs and Australian contact rules.
Call or SMS?
Either or both. A quick call feels personal and lifts response; the SMS carries the one-tap review link. You choose the mix per campaign.
Is it Australian?
Built in Sydney, AU-hosted with Australian data residency, and voiced for Australian listeners.