For tradies running ServiceM8

Your phone never goes to voicemail again.

VoxReach picks up every call, recognises the caller from your ServiceM8 customers, checks who's free on the dispatch board, and books the job — at 2am if it has to. The tradie gets a heads-up SMS. The customer gets a confirmation SMS. Nothing for you to do.

Start free trial → 📞 Ring Frank: 02 5926 2202 💬 SMS Frank: 0468 070 939

Frank is a real production VoxReach agent — same platform you'd run for your tradie business. Ring him to hear voice, text him to see how 2-way SMS works. Both numbers, same agent, full conversation memory.

What happens when a customer rings

  1. 1

    Call rings on your line

    VoxReach answers in under a second. Friendly Aussie greeting in your business name. No "press 1 for…" garbage.

  2. 2

    Caller is identified

    If they're already in your ServiceM8 customer database, the agent greets them by name and references their last visit. Builds instant trust.

  3. 3

    Diagnoses the job

    "What's happening today?" — the agent asks the right qualifying questions for your trade. Hot water? Electrical fault? Tap leaking? Locked out? It captures everything.

  4. 4

    Checks your dispatch board live

    Looks at your real ServiceM8 schedule, respects your business hours per day, finds free slots for your staff. Offers the caller two or three options.

  5. 5

    Books the Work Order

    Customer picks a slot. Agent creates the job in ServiceM8, schedules it on the dispatch board against the right staff member, and reads back the job number to confirm.

  6. 6

    Both sides get an SMS

    Customer gets: "Confirmed: Brad's Plumbing booked for Tue 28 Apr, 2:00 pm with Bob. Job ref J-1234." The assigned tradie gets: "New job: Tue 28 Apr 2pm, hot water diagnosis at 12 Park St."

Who this is for

Plumbers

Burst pipes, hot water, blocked drains. AI picks up at 11pm, books the morning slot.

Electricians

Power outs, switchboard upgrades, EV chargers, smoke alarms. AI qualifies and books.

Locksmiths

Lockouts at 2am are pure profit. AI takes the call, dispatches your on-call tradie.

HVAC

Aircon down in summer = customer calls 4 quotes. Be the one that answers first.

Pool services

Cloudy water Saturday morning, books for Sunday morning. Done.

Lawn, cleaning, garage doors

Any tradie running ServiceM8 can switch their inbound number to VoxReach today.

The maths is brutal.

Average tradie misses 6-12 calls per week on the tools. At an average job value of $480, that's $2,880-$5,760/week walking out the door to the next number Google shows.

VoxReach pays for itself the first day a missed call gets booked.

Start free trial →