Heya is an Australian AI receptionist focused mainly on inbound call answering for SMBs. Both platforms target the same core use case (answer every call, book appointments, qualify leads), but VoxReach extends further into outbound dialling, 2-way SMS and white-label.
| Feature | VoxReach | Heya |
|---|---|---|
| AU-built + AU-hosted | Yes (Sydney) | Yes |
| Inbound AI receptionist | Yes | Yes (primary focus) |
| Outbound AI dialer | Yes — full campaign builder, lead lists, dial-hour gating | Limited / not advertised |
| 2-way SMS responder | Yes — auto-reply, opt-out, lead inbox | Limited |
| Hybrid agent (voice + SMS one persona) | Yes | No |
| White-label / agency tier | Yes — A$10k licence, 30% rev share | Single-tenant |
| Booking platform integrations | 20+ direct (Cliniko, ServiceM8, Square, Calendly, etc.) | Limited subset |
| Per-tenant API | Yes — full REST API, OpenAPI documented | Limited |
| Pricing model | Prepaid AUD credits, GST inclusive, no lock-in | Subscription tiers |
| Free trial | 30 minutes calls free, no card | Trial available |
| Live recordings + transcripts | Every call, full text + audio, in dashboard | Yes |
| NPS surveys post-call | Auto-fired SMS NPS, in-dashboard scoring | No |
| Affiliate programme | A$750 + 15% lifetime trail | Not advertised |
If you only need an AI receptionist (inbound calls), Heya and VoxReach are roughly equivalent on the core. **VoxReach pulls ahead the moment you want outbound, 2-way SMS, white-label, or integrations beyond the basics.** For most growing SMBs and agencies, that's most of them.
Yes. Built in Sydney, owned by Amora Group Pty Ltd, hosted on Australian infrastructure with AU data residency. Voices are tuned for Australian listeners (not American).
Yes. Sign up at app.voxreach.com.au/signup — 30 minutes of free calls, full platform access, no credit card required.
Yes. We port AU mobile and landline numbers from any AU carrier or platform. The porting process takes 5-10 business days, your old number stays live during the switch.
We don't migrate competitor data automatically (their export formats vary). The switching pattern most customers follow is to run both in parallel for a week, then route the number to VoxReach when you're confident.
No. Prepaid AUD credits, no monthly subscription, no lock-in. Cancel any time — unused credit refundable within 12 months.