Set up the knowledge base (FAQ + docs)
Upload your business documents, FAQs, pricing, and policies so the AI agent answers from them instead of hallucinating.
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Step 1 — Open Knowledge base
- From the dashboard → Knowledge base.
- Click Upload document. Supported: PDF, DOCX, TXT, Markdown, HTML.
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Step 2 — Upload key documents
- Common docs: services + pricing PDF, FAQ, policies, opening hours, location/address details, team bios.
- Each doc is chunked into 500-char pieces, indexed by Postgres full-text search.
- Updates take effect within 60 seconds.
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Step 3 — How the AI uses it
- When a caller asks a question (e.g. 'do you treat sciatica?'), the AI searches your knowledge base, finds the most relevant chunks, and answers from them.
- If nothing matches, the AI says 'I'll get a human to call you back' rather than hallucinating.
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Step 4 — Test specific questions
- Make a test call and ask the questions you'd expect.
- If the AI answers wrong: edit the source document, re-upload, retest.
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Step 5 — Best practices
- **Specific over vague**: 'Initial physio consult is $120, 30 minutes' beats 'reasonable rates'.
- **One topic per chunk**: split FAQ documents so each Q+A is its own paragraph.
- **Update regularly**: prices, hours, services change — keep the knowledge base current.
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Troubleshoot: voice quality / latency
When the AI sounds robotic, choppy, or has long silences. Fix steps.
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