Live-listen + call recording playback
Listen to your AI's calls live or after the fact. Pull transcripts. Train your team.
01
After-the-fact playback
- Calls tab → click any call → audio player at the top.
- Full transcript below the player. Click any line to jump to that timestamp.
- AI summary at the top — what happened in 2-3 sentences.
02
Live-listen during a call
- For active calls: Calls tab → 'In progress' filter → click → 'Live listen' button.
- Streams the live audio through your browser (read-only, no two-way).
- Useful for QA on new agents or training your reception team to handover.
03
Download recordings
- Click 'Download MP3' in the call detail page.
- Stored locally on our server (not Vapi cloud) for 90 days by default. Configurable per-tenant.
04
Privacy / compliance
- Recordings are restricted to your tenant — no cross-tenant access.
- Recording disclosure plays automatically on every call (Australian Privacy Act compliant).
- Tenant data retention policies apply — see /data-processing.
Related articles
Building a voice agent
Pick a template, pick a voice, write a script. Live in 10 minutes.
Writing a script that converts
Practical advice from the calls that worked across our pilot tenants.
Testing an agent before going live
How to QA a new agent without burning real leads.
Troubleshoot: voice quality / latency
When the AI sounds robotic, choppy, or has long silences. Fix steps.
Still stuck?
Email hello@voxreach.com.au — we reply within 2 business hours during AEST hours.
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