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Choose what your AI agent does

Pick from 6 canonical use cases — inbound appointment setter, full receptionist, after-hours overflow, outbound dialer, 2-way SMS responder, or hybrid. Each is a one-click template that pre-configures the agent for that exact job.

01

1. Inbound appointment setter — bookings only

  • The narrowest, most focused agent. Answers, qualifies, books in your booking system, ends call.
  • Won't sell, won't answer questions outside booking, won't take messages.
  • Best for tradies on ServiceM8, physios on Cliniko, salons on Timely, vets on ezyVet — anywhere where the only goal of inbound is to book a slot.
  • Requires a connected booking platform (any of the 12 we support).
02

2. Inbound receptionist (full)

  • Greets, qualifies, books if needed, can take a message for a human, answers FAQs from your knowledge base.
  • Best for GP clinics, vet clinics, real estate offices, law firms, accountants, professional services.
  • Booking platform optional but recommended.
03

3. After-hours / overflow

  • Only fires when humans aren't available — nights, weekends, holidays, or after N rings.
  • Same behaviour as the receptionist, scoped to overflow.
  • Best for any business with daytime reception that doesn't want to lose after-hours calls.
04

4. Outbound appointment dialer

  • Calls leads from a CSV or your CRM, qualifies, books a discovery call or install slot, updates the CRM with the outcome.
  • Respects ACMA dial-hour rules per state timezone, runs DNCR washing pre-dial.
  • Best for solar lead-gen, mortgage broker follow-ups, agency cold outreach, insurance follow-ups.
05

5. Two-way SMS responder

  • No voice. Receives SMS, replies in seconds, qualifies, books, honours opt-outs (STOP).
  • Best as an after-hours overflow channel, for lead nurture, or post-quote follow-up.
  • Requires an SMS-capable AU mobile number.
06

6. Hybrid (everything)

  • The full agent. Handles inbound calls, outbound dials, and 2-way SMS with the same persona and knowledge base.
  • Best for established tenants who want one agent across every channel, or agencies running multi-channel for their own clients.
07

How to switch use case

  • When you create or edit an agent at /assistants/new, the very first field is 'Use case'.
  • Pick one of six. The system prompt, channel routing, booking-tools attachment, and SMS handler are all configured automatically.
  • You can change the use case anytime — takes effect on the next call/SMS.

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Sign-up to first live call in under 30 minutes. Step-by-step.
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Quick-start: tradies (plumbers, electricians, locksmiths, HVAC)
Get a tradie business booking jobs via AI in 30 minutes. Connect ServiceM8 or simPRO, set use case to 'inbound appointment setter', test, go live.
Quick-start: allied health (physio, chiro, psych, podiatry)
Cliniko + VoxReach in 30 minutes. AI books patient appointments mid-call respecting practitioner availability.

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Email hello@voxreach.com.au — we reply within 2 business hours during AEST hours.

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