Connect simPRO (commercial trades)
OAuth flow with per-tenant build URL. Once VoxReach admin sets simPRO client credentials, tenants connect with their own build domain + log in.
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Provider docs
https://developer.simprogroup.com 01
Step 1 — VoxReach admin: register simPRO OAuth app
- simPRO requires submitting an app at developer.simprogroup.com.
- Redirect URI: https://app.voxreach.com.au/integrations/simpro/oauth/callback
- Required scopes: customers, jobs, employees, schedules.
- Set SIMPRO_CLIENT_ID + SIMPRO_CLIENT_SECRET in VoxReach Admin → Secrets.
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Step 2 — Tenant: provide their simPRO build URL
- Each simPRO customer has their own build (e.g. yourco.simprosuite.com).
- Find it: log into simPRO via web, copy the URL hostname.
- Paste it on /integrations/simpro before clicking 'Connect via OAuth'.
- Also paste your simPRO Company ID (Settings → Company info).
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Step 3 — Connect via OAuth
- Click Connect via OAuth — redirected to your simPRO login → authorise.
- Returns to VoxReach with token + refresh.
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Step 4 — Configure workflow
- Set as default booking provider.
- Default duration: 60 min works for most service jobs.
- Notify staff by SMS — ON. simPRO returns assigned employee mobile via /employees/.
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Step 5 — Test
- Add a test customer in simPRO with your mobile.
- Ring — agent should match you, qualify the job, schedule against an active staff member.
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Troubleshoot
- API access included on all simPRO paid plans.
- Availability shows empty — make sure staff have working hours configured in simPRO. AI computes gaps in their existing schedule.
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