Quick-start: hair salons + beauty + spa
Timely or Square Appointments + VoxReach. AI books haircuts, colour, treatments while stylists are on the floor.
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Step 1 — Connect Timely (or Square Appointments)
- For salons on Timely: Integrations → Timely → Connect via OAuth (admin must register OAuth app first).
- For Square users: same, via Square OAuth.
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Step 2 — Use case
- 'Inbound appointment setter' is the right pick — books only.
- If you want it managing Saturday no-shows + lead nurture, pair with '2-way SMS responder' on a separate AU mobile number.
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Step 3 — Stylist preference + service knowledge
- Cliniko / Timely / Square all expose your service catalogue and stylist list — AI auto-uses them.
- Service-keyword mapping is gold here: 'colour=svc-id', 'cut=svc-id', 'treatment=svc-id'.
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Step 4 — Returning client experience
- AI matches caller's phone to existing client → greets by name, knows their usual stylist.
- 'Hi Sarah, would you like to book in with Jess again like last time?' — instant trust.
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Step 5 — Saturday volume handling
- Add a 2nd assistant in 'two-way SMS responder' mode.
- When phone is busy, missed-call SMS auto-fires offering to book via text.
- Same Cliniko / Timely connection — same workflow.
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Common gotchas
- Multi-stylist diary chaos — confirm each stylist has working hours set in Timely / Square so availability is accurate.
- Walk-in handling — AI offers next-available slot for any service if caller doesn't specify.
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